Ordering information Vibian Amsterdam Watches
At Vibian Amsterdam Watches you can order 24 hours a day, 7 days a week. The shop is fully automated, including the tax calculation, shipment time, shipment costs and payment. After you have placed your order, you will receive an order confirmation by e-mail. When your order is sent, you will receive another e-mail with information to track your shipment. At the product page you can see what the expected time to ship is.
If Vibian Amsterdam Watches has any further questions regarding your order or needs more information from you, you will receive an e-mail of phone call.
Tax and customs
Vibian Amsterdam Watches sends products to countries all over the world.
Within European Union
Since Vibian Amsterdam Watches is located in the Netherlands, tax has to be charged when products are sent to other countries within the European Union. The tax is automatically calculated at the checkout page after you select your country. Within the European Union there is free movement of goods, so the products are sent directly to your address.
Outside European Union
When the shipment is sent to countries outside the European Union, no taxes have to be charged by us. After you select your country at the checkout page, you will see that no tax will show up. The shipment will be directly sent to your address. Dependent on the regulations at your country, the customs will charge tax/duties on your product. They will add this receipt to your shipment, which will always be delivered at your address.
Vibian Amsterdam Watches only accepts secure payments. This means that Vibian Amsterdam Watches can’t see any bank or credit card details of the customers, your payment will be processed by the bank. All payment methods use a 128 bit secured SSL certificate, so your payment will be 100% secure.
All major credit cards are accepted: Visa, Mastercard, AMEX, JCB and Diners. When you pay with credit card, your payment will be processed by the bank and Vibian Amsterdam Watches will receive a notification when your payment is finished. With this method your order can be processed immediately without any delay. Depending on your credit card provider, you have buyers protection. This means that your purchase is insured and you can get your money back if something happens.
When you pay via PayPal, your payment is received immediately and your order can be processed without any delay. With PayPal you have buyers protection. This means that your purchase is insured and you can get your money back if something happens.
When you choose for a manual bank transfer, it might take several days before the payment arrives. Because your order is processed after the payment is received, this payment method will cause a delay. Payments details are:
Vibian Amsterdam Watches
IBAN: NL92 RABO 0117 5492 07
Country specific payment methods
Our bank supports several other payment methods, which are mostly used in one or several countries. At all these payment methods the payment is received directly and the order can be processed immediately without any delay. These other payment methods are:
- Carta Si (Italy)
- Carte Bleue (France)
- Dankort (Denmark)
- Direct e-Banking (Germany)
- eNETS (Singapore)
- EPS Online (Austria)
- GiroPay (Germany)
- iDeal (the Netherlands)
- Laser (Ireland)
- Mister Cash (Belgium)
- Nordea Solo (Sweden, Finland)
- POLi (Australia)
- Postepay (Italy)
- Prelewy24 (Poland)
- Sofortüberweisung (Germany)
- Cash on delivery (The Netherlands) additional cost: € 9,50
At Vibian Amsterdam Watches you can use two different type of coupon codes: promotions and vouchers. The codes can be entered at your shopping cart and the total price will be recalculated automatically.
Shipping and handling
Track & Trace
The shipment and handling costs will be calculated automatically at the checkout page.
Vibian Amsterdam Watches is business partner with FedEx. This means that all shipments will be send as business post and will get a high priority, which speeds up the delivery time.
Every shipment includes Track & Trace. This means that you can follow your shipment online at https://www.fedex.com/fedextrack/ . You can see where the shipment is, when the shipment will arrive at your address, and when the next delivery is if you are not at home.
Insured, not at home?
Every shipment is insured. This means that when the product arrives damaged or defect, you will receive a new one. You can send an e-mail to firstname.lastname@example.org with information about the defect and you will receive instructions on what to do.
Not at home? No problem, FedEx will contact you about when they will try it again. After that, FedEx will leave a letter with instructions where you can pick-up your package. Usually at the nearest post office.
The delivery time depends on the country to which it’s sent, but is always between 2 and 10 business days. When your shipment is created, you can see the expected delivery date online.
Returns and Exchange
At Vibian Amsterdam Watches you can return your product within 30 days after receipt. If you don’t like this product, you can also exchange it for another product. Please use the contact form to request the return form. The additional shipment costs are for the account of the buyer. After the legal period of 14 days product can only be returned under the following conditions:
- Product is bought at Vibian Amsterdam Watches
- Product is unused/unworn
- Product is undamaged
- Product has original labels, stickers and protection attached
- Product is if possible in its original packaging
- All extras such as accessories, cards and manuals are present.
Vibian Amsterdam Watches is official dealer of all products which are sold. This means that every product has the original manufacturer warranty. At the product page the warranty period and terms are listed, these are also included with the product. If you discover a defect which is covered by the warranty, you can contact Vibian Amsterdam Watches using the contact form. The additional shipment costs are for the account of the buyer. Please mention the order number with your request.
Please note that normally the strap, crown and glass aren't covered by the warranty, unless stated otherwise.
Vibian Amsterdam Watches is committed to keep all customers satisfied. If you have experienced an unsatisfying event, you can file a complaint. Please contact email@example.com and mention the following:
- Your order number (if applicable)
- Order date (if applicable)
- The product (brand, model, product code)
- With who did you correspond and when
- Summary of the situation
- Your complaint
Your complaint will be processed within 5 business days. You will be contacted by phone or e-mail to discuss what can be done to solve your issue, and how we can prevent similar issues from happening in the future. Vibian Amsterdam Watches aims to have 100% satisfied customers and is therefore looking forward to any kind of suggestions which can improve our business.
Contact our great colleagues!
Vibian Amsterdam Watches differentiates by its spontaneous and personal customer service. So do you have any question about a product that you are considering to buy, a product you have bought, or you just like to talk to one of our friendly colleagues? Please contact us by phone or e-mail.